Privacy Policy

This Privacy Policy describes how Zeltra Works ("we," "us," or "our") collects, uses, stores, and protects personal information provided by individuals and businesses ("you" or "your") who visit our website or engage our services. We are committed to protecting your privacy and handling your data with transparency and care.

By using our website or submitting any information to us, you consent to the data practices described in this policy. If you do not agree with this policy, please do not submit personal information to us.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — When you complete a contact form, request a service quote, or communicate with us via email or phone, we may collect your name, email address, phone number, company name, project details, and any other information you voluntarily submit.
• Automatically collected information — When you visit our website, we may automatically collect technical data such as IP address, browser type, operating system, referring URL, pages visited, and time spent on pages, through cookies and similar technologies.
• Project and business information — As part of delivering services, we collect project-specific data including construction documents, site information, budget parameters, timelines, and contractor details you provide to us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide requested services
• To deliver cost estimates, project management oversight, and engineering consulting
• To communicate with you regarding your project status and service updates
• To issue invoices and process payments
• To improve our website functionality and user experience
• To comply with applicable laws and regulations
• To protect the security and integrity of our systems and services

We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.

3. Legal Basis for Processing

Where applicable under data protection law, we process your personal information on the following legal grounds:

• Contractual necessity — Processing required to perform the services you have engaged us to deliver
• Legitimate interests — Processing necessary to operate and improve our business, provided it does not override your fundamental rights
• Legal obligation — Processing required to comply with applicable laws
• Consent — Where you have given explicit consent to specific processing activities

4. Information Sharing

We may share your information with the following categories of third parties only as necessary:

• Service providers — Technology platforms, cloud storage providers, and communication tools we use to operate our business, subject to contractual confidentiality obligations
• Legal authorities — Where required by law, court order, or regulatory mandate
• Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We require all third-party service providers to maintain appropriate security measures and to use your data only for the purposes we specify.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of any active service engagement and for a period of five (5) years thereafter for record-keeping and legal compliance purposes. Project documentation may be retained for up to seven (7) years. You may request deletion of your data at any time, subject to applicable legal retention obligations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyze site performance. Please refer to our Cookie Policy for a detailed description of the types of cookies we use and your options for managing them.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data, subject to legal obligations
• Right to object to or restrict certain processing activities
• Right to data portability, where technically feasible
• Right to withdraw consent at any time, without affecting prior processing

To exercise any of these rights, contact us at the information provided below. We will respond within thirty (30) days.

9. Children's Privacy

Our services are intended exclusively for business-to-business use by adults and construction industry professionals. We do not knowingly collect personal information from individuals under the age of eighteen (18). If we become aware that personal information has been collected from a minor, we will delete it promptly.

10. Third-Party Links

Our website may contain references to third-party resources, tools, or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party service you access.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued engagement with our services following such changes constitutes acceptance of the updated policy.